Project Overview
Designing a Unified, Mobile-First Digital Workplace Experience for 50K+ Employees
Nimbl is NBCUniversal’s global employee app, built on the Modo platform, designed to centralize essential workplace tools into a personalized, mobile-first solution. My team and I transformed Nimbl into a branded, scalable digital experience for employees across NBCUniversal’s many networks—including Golf and Telemundo—through intuitive design, integrated systems, and a flexible style guide.
The app consolidates core services such as onboarding, performance management, learning tools, room booking (Condeco), shuttle schedules, lunch menus, emergency notifications, and more. Nimbl’s goal: reduce NBCU’s application footprint while improving productivity, accessibility, and employee satisfaction.
Nimble App Landing - Golf
Nimbl Demo - Telemundo
My Role
UX/UI Design Lead · Project Manager · Design Systems Contributor
I led the end-to-end UX strategy, design execution, and project planning for the Nimbl app and its associated design system. My responsibilities included:
I led the end-to-end UX strategy, design execution, and project planning for the Nimbl app and its associated design system. My responsibilities included:
• Leading quantitative and qualitative UX research, surveys, and interviews
• Coordinating feature ideation and experience mapping workshops
• Designing mobile-first flows for MVP and post-MVP features
• Creating onboarding experiences, content hierarchy, and interaction models
• Building and documenting a scalable design system and modular style guide
• Collaborating across internal teams, Modo platform engineers, and NBCU brand leads
• Managing design workflows, stakeholder approvals, and roadmap planning
Onboarding Screens
Condeco Book Rooms - Customized User Flow
I always enjoy working with people who have passion, and Sharon clearly demonstrates that in her approach to design work. She is very thorough and helps articulate the vision towards what the design is trying to achieve. As a "techie", I appreciate her lessons on how design fits into the larger user experience story.
Alex Palomeres
Results
• Achieved +57% alignment between employee expectations and workplace experience— up from baseline 44%
• Delivered a unified mobile experience that streamlined access to 15+ employee systems
• Delivered a unified mobile experience that streamlined access to 15+ employee systems
• Launched the MVP with critical functions (onboarding, shuttle, emergency alerts, lunch, service tickets)
• Designed and rolled out a customizable style guide used by NBCUniversal networks (Golf, Telemundo, Sports, etc.) to apply their own branding
• Facilitated early adoption with personalized content, role-based navigation, and push notifications
• Introduced new hire onboarding flows, social opt-in channels, and campus tools into post-MVP
• Created an experience model that supports NBCUniversal’s long-term digital workplace roadmap
• Improved user confidence in technology, tied to digital dexterity and workforce agility goals
• Designed and rolled out a customizable style guide used by NBCUniversal networks (Golf, Telemundo, Sports, etc.) to apply their own branding
• Facilitated early adoption with personalized content, role-based navigation, and push notifications
• Introduced new hire onboarding flows, social opt-in channels, and campus tools into post-MVP
• Created an experience model that supports NBCUniversal’s long-term digital workplace roadmap
• Improved user confidence in technology, tied to digital dexterity and workforce agility goals
Styleguide Sample Pages
A style guide was developed to allow NBCUniversal networks, such as Golf and Telemundo, to customize their employee user experience by incorporating their own branding.
Team Logo Explorations
Research
UX research was critical in shaping Nimbl’s architecture and feature prioritization.
Methods Used:
• Surveys: Distributed to employees to gauge tech expectations and frustrations
• Stakeholder interviews: Conducted with HR, IT, and department leads
• Design sprints & workshops: Facilitated idea generation and feature grouping
• Experience mapping: Identified gaps in onboarding, booking, and communication flows
• Persona development: Created distinct personas based on department, tenure, and digital comfort
Key Insights:
• 57% of employees expect their company to understand the experience they want at work
• Only 50% felt existing tools supported their most important tasks
• Employees wanted more personalization, fewer tools to manage, and real-time updates
These insights shaped the navigation structure, MVP priorities, and modular feature design.
Employee Experience Journey Map
Company Persona Samples (3 of 5)
Content Hierarchy - Navigational Groupings
Employee Survey Findings
Ideation Workshop Samples
Insights & Reflections
Mobile-first is foundational. Employees expected tools to work on the go, especially for time-sensitive tasks like room booking, shuttles, or emergency alerts.
Brand flexibility adds value. Allowing networks to customize their visual layer helped drive internal adoption and maintain brand cohesion.
MVP success depends on real needs. Prioritizing onboarding, IT tickets, and campus alerts created immediate value and built trust.
Experience design fuels digital dexterity. A unified, intuitive app not only reduced frustration—it helped employees feel more confident using NBCU’s digital ecosystem.
Investing in UX research pays off. Grounding every decision in user feedback created alignment and clarity across stakeholders, driving long-term momentum.
Brand flexibility adds value. Allowing networks to customize their visual layer helped drive internal adoption and maintain brand cohesion.
MVP success depends on real needs. Prioritizing onboarding, IT tickets, and campus alerts created immediate value and built trust.
Experience design fuels digital dexterity. A unified, intuitive app not only reduced frustration—it helped employees feel more confident using NBCU’s digital ecosystem.
Investing in UX research pays off. Grounding every decision in user feedback created alignment and clarity across stakeholders, driving long-term momentum.
