McKinsey & Co. People Development - Global Intranet Site
CLIENT: Perficient XD
McKinsey represents a dual identity: a formal and influential brand that commands respect from clients, paired with a dynamic and supportive culture that fosters trust and collaboration among its internal team. Their current ecosystem of 12+ Professional Development and Human Resource intranet sites and tools created confusion and frustration among consultants, leading to underutilization of valuable resources. The lack of integration and personalization resulted in overwhelming content that is difficult to navigate, hindering consultants' professional growth and engagement.
As the UX/UI Design Lead and individual contributor, I worked with Perficient's Digital team to envision a new, cohesive and intuitive employee portal website that increased usability for McKinsey consultants by creating a personalized, non-corporate environment.
Final Homepage (Desktop & Tablet)
Wins
This new platform significantly improves mobile accessibility, streamlines content discovery, and encourages greater user engagement in professional development activities, all within a secure and trustworthy environment for managing personal documents. I designed a vibrant, personalized space that departs from a corporate feel, fostering interaction among employees. As a result, user participation surged by 280% in both polls and course completions.
My Profile - Secured Employee Repository
Our Partnership - Polls (Desktop & Mobile)
Our Partnership - Governance
Our Partnership - Topics of Interest
Alternate Homepage Design V2
Design Challenges
Navigating feedback was particularly challenging because of the varying opinions among team members and stakeholders. I invested time in creating detailed documentation to minimize dependence on personal opinions and to clearly communicate the design and development rationale. This approach helped keep the project moving forward and ensured that timelines remained on schedule, resulting in six rounds of design revisions.
Employee Pain Points
Pain points were identified through both quantitative and qualitative UX research
• The large amount of scattered content and the lack of integration and personalization make it hard for users to be aware of the available relevant content
• Users feel frustrated because they know they are missing key information
• Users find resources through their network, by word of mouth, or by chance
• There is not a single place to view all development related information
• User experience is not inspirational and looking to PRFT to recommend industry disruptive design
• The existing sites do not leverage social collaboration and thus we want to enable social behavior
• Some tools and sites are very administrative and do not provide the user experience McKinsey wants to offer
• Users do not feel comfortable storing journal information on the firm’s intranet
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