Focused on user engagement and accessibility, my goal was to create an elegant, intuitive, and easy-to-navigate User Experience for Kaiser Permanente members. Design decisions were guided by UX research throughout the process. In collaboration with product managers, researchers, stakeholders, content editors, and developers, I presented user flows and designs for input and approvals. The designs were incorporated into the master KP Digital Product Styleguide and were used as examples for the design direction for other main Kaiser Permanente pages. Additionally, my final UX Wireframe deck, consisting of 140 pages, defined the user experience for new members who were joining Kaiser Permanente.
Responsible for sitemaps, wireframes, user flows, presentations, prototypes, styleguides, UX/UI patterns, content organization, business, accessibility, and legal requirements, my areas of focus were: Join KP, ACAA and Pharmacy.
Welcome to Kaiser Permanente Homepage
Pharmacy - Transfer RX User Flow Sample
Pharmacy - RX Order Cart User Flow Sample
KP Mobile Flagship App - UX Pharmacy Flow
Pharmacy - RX Order Cart Prototype (Demo for User Testing)
Get a Quote - UX Wireframe Sample
